FAQ's

What if I misplace my Prepaid Fuel Card I successfully claim?
You will not be entitled to a replacement card, so please keep it safe prior to using it.

I haven’t received my reward claim code or have lost the fuel card claim code emailed to me by Blackcircles.com
Please contact info@blackcircles.com and request that your claim code be re-sent to you.

How do I activate my Prepaid Fuel Card upon receipt?
Instructions will be provided in the letter your Fuel Prepaid Card will be attached to, that will arrive in the post. This will come from B4B Payments, our card provider partner for this promotion.

My Prepaid Fuel Card was not accepted when I attempted to use it a UK Fuel Station.
Your Prepaid Fuel Card will not work if you attempt to use it as a part payment for your fuel. It can only be used to purchase a maximum the maximum value on the card (i.e. £15 or £40, depending on what value you qualified for), in a single transaction.

For example, with a £15 value card - if you make an initial purchase of £5 of fuel using your card then you will be able to make another purchase up to the value of £10 next time.

Are there any fees/charges attached to the use of my Prepaid Fuel Card?
Please be aware that NO charges / fees apply to your card. Once you have used the funds on the card please simply destroy it and discard it. You are not able to load any additional funds to this card.